TERMS AND CONDITIONS
TERMS OF SERVICE
This website is operated by Emma Swinburne, trading as Woolly Mammoth, 92 Torrens Drive, Lakeside, Cardiff, United Kingdom, CF23 6DR. Throughout the site, the terms “we”, “us” and “our” refers to Woolly Mammoth. Squarespace.com hosts our store and Stripe.com and PayPal host payment facilities. They provide us with an e-commerce platform that allows us to sell our products to you.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site. Please read the terms and conditions carefully before using the site. If you do not agree to these terms and conditions, do not use this site.
PRODUCTS OR SERVICES
Our products are sold subject to their descriptions. Please note that our handmade products may vary slightly in appearance, as this is the nature of handmade items, this is not considered as a defect. We have made every effort to display as accurately as possible the colours and images of our products that appear on our website. We cannot guarantee that your computer monitor's display of any colour will be accurate.
Emma Swinburne creates the designs from original ideas. No design is a copy from something else. Please do contact us if you would like to discuss commission ideas or requests. Commissions will still be classed as a Woolly Mammoth product.
Our products are of limited availability. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product without notice at any time. Any offer for any product or service made on this site is void where prohibited. The price charged is the price published on our website at the time of your order.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
*Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.
For more detail, please review our Shipping + Handling page.
MAKING A PURCHASE
All orders are processed in GBP. All orders placed using an account of another currency will be charged at the current exchange rate as converted by your bank, along with your banks exchange fees. Woolly Mammoth accepts all major credit and debit cards. We also accept payments via PayPal. All payment methods used on our site are safe and easy to use. All purchases must be made directly through our online store. Your payment method will be charged at the time of purchase. We will not ship any products until payment has been authorised and accepted. You confirm that the credit or debit card used is yours. All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information into the system. The total cost of your order is the price of the product plus delivery.
Order acceptance and the completion of the contract between you and Woolly Mammoth will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it before dispatch.
Non-acceptance of an order may be a result of one of the following:
- The product you have ordered is unavailable from stock
- Our inability to obtain authorisation for your payment
- There is an error on the website that relates to the product description or pricing
- Your refusal of our terms and conditions.
SECURITY AND PRIVACY
Squarespace.com hosts Woolly Mammoth’s store, we take payments with secure payment facilities Stripe.com and PayPal. Your data is stored through these facility databases. By ordering through our website, you agree to have your information stored on Squarespace’s server. Woolly Mammoth does not hold access to your private information. All measures have been taken by Woolly Mammoth to ensure a safe and secure website, however, we cannot guarantee the security of any data you disclose online and we are dependent upon the security systems put in place by our host provider. You accept the inherent security risks of providing information and purchasing online over the Internet and will not hold us responsible for any breach of security unless this is demonstrated to be due to our negligence.
For more detail, please review our Privacy page.
Links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for their conent or liable for any harm or damages related to the purchase or use of anything you may buy from them. We are also not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
When you place an order with us you will be automatically added to our newsletter mailing list. You can also sign up for our newsletter manually.
If you are on our mailing list, we will send you a newsletter every once in a while when we have some exciting news such as product launches and other events, but we promise not to bombard you! You are able to unsubscribe automatically if you wish to do so.
For more detail, please review our Privacy page.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
*Register by providing your real name, phone number, e-mail address, payment details and other requested information
*Be over 18 years of age
*Please note that PO box numbers, hotels and accommodation addresses are not acceptable
*Possess a valid credit or debit card issued by a bank acceptable to us.
COPYRIGHT AND INTERLLECTUAL PROPERTY
All hand-woven and handmade products displayed on the site are copyright of Emma Swinburne. All images on the site are copyright of Emma Swinburne unless otherwise stated on or next to the image.
No part of this site should be reproduced or distributed without our written permission.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website.
If you wish to cancel an order, you may do so by contacting us immediately. If the order has already been dispatched at the time of your cancellation request, we ask that you return the goods to us once they have been delivered, at your own cost using a traceable method at your own discretion. We cannot be responsible for any items sent back to us that do not arrive.
For more detail, please review our Returns + Exchanges page.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at:
Feel free to download and save a copy of our Terms and Conditions for future reference. Please do remember these are subject to change at any time.